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The Red Dog Company’s products are built to last and we stand by each and every one of them. We cover all our products, for the item’s reasonable lifetime, against faults in workmanship and materials.

In the unlikely event there is a fault with your product, which is not just normal wear and tear, we will repair or replace the item free of charge.

In the first instance please contact us with a short description of the problem, by calling our Customer Service team on 0808 
196 1400, or emailing us at We may ask for some photos and we may ask you to send the product back to us.

We will then evaluate the item individually, and work with you, to resolve any issues. This guarantee does not affect your statutory rights.

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