DELIVERIES & RETURNS

We only want happy customers, so if you are not delighted with anything, simply send it back for a full refund.

DELIVERIES TO MAINLAND UK

£9.95 per order for The Beds and The Mats

£4.95 per order for The Roll Mats, The Collars, The Leads and Accessories.

We aim to ship everything the next working day, however please allow 3 working days for delivery.

DELIVERIES OUTSIDE OF MAINLAND UK

VAT Refunds for International Buyers and Charges at Destination

We are happy to offer VAT refunds (at the current rate of UK VAT), for all our products that are shipped to destinations outside of the United Kingdom.  Once you have made your order, please get in touch with us at info@thereddogcompany.com to arrange for your refund.  Claims must me made within 30 days of purchase date.

 

Buyers are responsible for all customs, duties, taxes or any other import fees at the country of destination. 

Deliveries to Europe and Northern Ireland

Our delivery charges to European countries and Northern Ireland vary according to the product ordered, as follows:

Collars & Leads - £15.00 per order

Beds, Mats & Roll Mats - £15.00 per item

 

Deliveries to North America

Our delivery charges to North America vary according to the product ordered, as follows:

Collars & Leads - £15.00

Small Mat - £22.50

Medium Mat - £45.00

Large Mat - £65.00

Small Bed - £22.50

Medium Bed - £45.00

Large Bed - £65.00

Small Roll Mat - £20.00

Medium Roll Mat - £30.00

Large Roll Mat - £45.00

Collars & Leads - £15.00

Deliveries to the Rest of the World

We can ship to anywhere in the World! However, for all other international destinations delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. To get a quote for international shopping costs, please email info@thereddogcompany.com

RETURNS
 

We only want happy customers, so if you are not delighted with anything, simply send it back for a full refund.

If you do wish to return any of our products, then please ensure they are returned to us within 14 days of receipt, unused and undamaged, and in their original packaging.   

Should you wish to return any items please inform our Customer Service team via email at info@thereddogcompany.com or call us on 0808 196 1400. Please ensure that you include a copy of your original purchase confirmation within the parcel you are returning so that we know who it is from.


You are responsible for the cost of returning your item(s) to us, unless of course you received a damaged or wrongly despatched item.

Please repack your item with care using all the original packaging or a suitable alternative as the goods are your responsibility until they reach our warehouse.


If an undamaged item is returned to us outside of the 14 day time frame, we have the right to refuse the return, or in certain circumstances we may issue a (partial) refund via credit note at The Red Dog Company’s discretion.

 

We try to process returns as soon as possible once they have reached our warehouse. We will inspect the returned item and will notify you of your refund or replacement via email.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

If you wish to receive a replacement, the new item will be despatched once the original product has been received in our Warehouse.

We cannot accept returns of washed and/or used textile (beddings, cushions, etc...).

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at The Red Dog Company’s discretion.

We cannot accept responsibility for packages that never arrive back with us, unless the courier has been arranged by our Customer Service team. 


This policy does not affect your statutory rights.

Returns of Damaged or Wrongly Despatched Items
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 2 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

Should you need to return any damaged or wrongly despatched items, in the first instance, please call our Customer Service team on 0808 196 1400 or inform us via email at info@thereddogcompany.com to agree next steps. 

Please ensure that you include a copy of your original purchase confirmation within the parcel you are returning so that we know who it is from. 

We may ask you to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, we may ask you to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge).

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear. Please make sure to read all care instructions on the “Size & Info” section on a product page. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.

We cannot accept responsibility for packages that arrive back with us, unless the courier has been arranged by our Customer Service team.